Customers with USA billing addresses will not be charged until the order is processed for shipping. However, a credit card authorization hold occurs at the time the order is placed. Credit card customers with non-USA billing addresses will be charged in full at the time of purchase.
Credit card payment declined?
There are several reasons that might explain why:
The amount of the transaction exceeds the account's available credit limit.
The card on file was either renewed or voided and is no longer active.
The issuing bank has not released the initial authorization, even though B&H has already voided it and started the process of reversing the auth. If this is the case, it can take up to 72 business hours for the funds to be put back into a customer's account. Please contact your bank to request that they remove the credit card authorization or to find out why they are declining the charge.
If you believe any of the above issues are preventing your order from being completed, please reach out to your bank for further instructions and directions.
If you require additional support, please reach out to Customer Service via email, Live Chat
PayPal & PayPal Credit
We accept PayPal payments via our website only; payments processed using PayPal will be charged immediately (as opposed to when your order ships). PayPal will automatically select your default Shipping Address. You may choose another if you wish, or update this upon your return to our Web Site.
PayPal Credit may now only be accessed from within your PayPal Account. If you have not yet merged the two, you will need to create an account. To learn more please click here.
Please note: PayPal payments cannot be combined with other payment methods (excluding RestComfort Gift Cards). Please also be aware: We do not accept eChecks (bank account payments) via PayPal unless you have a valid credit card attached to your account (for backup purposes). This also applies to payments made exclusively from your PayPal balance. PayPal may therefore ask you to add a valid credit card to your account for you to complete your order with us.
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